Incident response workflows

ITSM/ticketing tools Integration : token lifecycle related task (Jira, ServiceNow, GLPI, Trello/Asana, PagerDuty, etc…) :

• Auto-escalation: when critical assets expire, automatically create incidents in PagerDuty/Jira/Opsgenie

• Runbook automation: trigger predefined workflows (e.g., rotate keys, renew certificates) when thresholds are hit

• Post-mortem tracking: link expired assets to incident reports, track root causes

• On-call routing: route critical expiration alerts to the right on-call engineer based on asset ownership

• Incident prevention: analyze patterns to predict and prevent incidents before they occur

• Integration hooks: connect to incident management tools to create tickets, update status, and auto-resolve when assets are renewed